October Coordinators’ Club – Client Experience (Cx) Playbook- Leading the Cx from Your Place in the Organization (10.24.18)

Wednesday, October 24 2018
8:00am - 9:00am

  • O’Brien Atkins Associates
  • 5001 S. Miami Boulevard #400
  • Durham, NC 27703
  • Map

What is Client Experience? Why is it important? How do you ensure that all employees understand the expectations for how they interact with a client? As a marketing coordinator, how do you lead and create a process that allows leaders, managers, and others to build the Client Experience in their everyday interactions? These are all key questions for service organizations that are built on repeat business and client service. Heather Denny, with Wells Global LLC, will answer these questions and help us navigate how to improve our Client Experience.

Heather Denny, Wells Global LLC

Heather recently transitioned to Wells Global from McDonald York Building Company, where, over a 22-year career, she worked to focus the company on client experience. She was the driving force behind MYWay(r), a McDonald York client-focused philosophy and tailored delivery process. Heather had strong success in growing key relationships for the company and leading the business into the life sciences and corporate markets that significantly improved company results.

After building the company and a solid executive team she asked herself, “What’s next?” and has now begun a new career at Wells Global. Wells Global is a design-build electrical contractor focused on critical power supply and Heather is excited to learn a new industry and grow another company.

Heather graduated from NC State University with a B.S. in Civil Engineering – Construction Option and has received numerous awards including Top 50 Business Leaders to Watch by the Triangle Business Journal, Engineering News Record 20 Under 40, Triangle Business Journal’s 40 Under 40, CREW Network 20 Under 40, Triangle Business Journal’s Women in Business and Business Leader Magazine’s Women Extraordinaire.

Special thanks to our sponsor:

*No refund is due if cancellation occurs within 24 hours of the event.

If you have any questions about this event, please contact Stephanie Roten at sroten@clarknexsen.com, Ginny Kirk Andrews at ginnykirk.andrews@summitde.net; or Brian Emmett at bemmett@moffattnichol.com.

SMPS Research Triangle reserves the right to use any photograph/video taken at any event sponsored by SMPS Research Triangle, without the expressed written permission of those included within the photograph/video.

Have questions about October Coordinators’ Club – Client Experience (Cx) Playbook- Leading the Cx from Your Place in the Organization (10.24.18)? Contact SMPS Research Triangle


Location

  • O’Brien Atkins Associates
  • 5001 S. Miami Boulevard #400
  • Durham, NC 27703